65% Cost Reduction & Faster Response for a Global Manufacturer
65%
Cost Savings
4-hr
Onsite SLA
24/7/365
L3 Engineers
120+
Sites Covered
The Challenge
Rising OEM renewal costs and mixed response times across global sites. Multiple platforms (Dell, HPE, IBM) required unified logistics, spares, and consistent escalation paths.
- OEM renewals exceeded budget by 40–70%.
- Inconsistent time-to-restore across regions.
- EOSL systems lacked viable OEM coverage options.
The ETS Solution
A single ETS contract (XTEKPROTECT™) covering servers, storage, and networking with local sparing, 24×7 L3 access, and a unified ticketing portal.
- Global 4-hour onsite & NBD tiers based on site criticality.
- Regional parts depots with advance sparing for hot sites.
- Direct-to-L3 diagnostics; no scripted call trees.
Outcomes
- 65% reduction in maintenance spend across 3 years.
- Standardized incident workflow and faster MTTR.
- EOSL hardware life extended 3–5 years without risk.
“ETS delivered better uptime with a fraction of the cost. The direct Level-3 access and local sparing made the difference.”
- Company Snapshot
Fortune 500 manufacturer (North America, EMEA, APAC).
- Covered Hardware
- Dell PowerEdge R640/R740
- HPE ProLiant Gen9/Gen10
- IBM Power Systems
- NetApp FAS & AFF
- Timeline
- Month 0–1: Audit & site priority map
- Month 2–3: Parts staging & SLA cutover
- Month 4+: Quarterly reviews & tuning
- ROI Highlights
- Seven-figure TCO reduction over 36 months
- Uptime improved via regional sparing
- Standardized workflows across 120+ sites
Ready to see your savings?
Share your hardware list and SLA needs — we’ll send a custom estimate.
FAQs About This Deployment
Everything you need to know about our third-party maintenance, SLAs, and coverage.
How did you validate spares coverage across regions?
We staged advance spares in regional depots and at high-priority sites. Fill rates and courier SLAs were verified before cutover.
Can we mix 4-hour and NBD SLAs by location?
Yes. Critical facilities receive 24×7×365 / 4-hour onsite. Peripheral offices use NBD. All in one master agreement.
What data do you need to quote something similar?
Models, serials, quantities, site addresses, and preferred SLAs. We return a tailored proposal within one business day.
